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My story, my project

Like many of my compatriots, I had to leave my country last March.

By chance, my husband joined my son and I a few weeks ago.

In Ukraine, I was a team manager in a big commercial bank, with 30 members under my responsability.

I am currently learning French but my English is fluent.

I consider that the most terrible minus can be turned into a plus, that is why I would like to integrate new realities and to look for a job here. I would like to work as a customer relations manager, eventually in an international context.

Useful information

Type of contract: temporary or permanent, full-time
Location: Nantes area
Availability: immediately

My skills

Team management

Process development and onboarding

Drafting and implementation of projects

Understanding of rules and guidelines for complaints

Attention to details and methodologies approach

Communication and presentation skills both verbal and written

Customer service skills

Problem solving skills with ability to find solutions

Coaching and leadership skills

Legal support

IT and software : Office, CRM systems

Working in regulated environment

Solid understanding of business objectives

My experience

Head of complaints department

Alfa-Bank, Chernihiv; Ukraine– (2009-2022)

I created, trained and managed a team that handles complaints of a large
commercial bank throughout Ukraine (processing 7,000 complaints/ month).
87% of clients did not apply repeatedly for the same issue.

Effectively implemented projects: centralized administration and electronic archive of complaints based on CRM, control over the timing and quality of responses to complaints using special kpis.

2019 victory in the competition "Best of the best in Alfa-Bank" for the author's project "Reply to the customers messenger instead of a paper letter to the mailbox". 2021 initiated and implemented the project "Tone of Voice. Simple and clear answers to bank customers".


Ukrprombank, Chernihiv, Ukraine – (2008-2009)

Support of bank operations

Legal support for business activity


Social work service, Chernihiv, Ukraine(2005-2008)

Consulting for precarious people

Legal support for business activity

HR : interviews, editing contracts

My education


Master of Law - 2005
Taras Shevchenko National University - Kyiv
Civil law

Ukrainian, Russian : native
English : full proficiency
French : beginner

My personality

I am someone determined and strong-minded. I am proactive and always on the lookout for suggestions and initiatives to take my work forward. I have a flexible approach to my job and can easily handle change and unexpected events. It is easy for me to be assertive in my relationships. I am a critical thinker and only accept reasoned ideas. I can adapt easily to change and consider it positive. I am trying things out and I am willing to take risks.

Dimbali's note

We think Olha has unusual skills of adaptation, learns very quickly and is action-oriented.
Her leadership and passion for continual progress make her an extraordinary driving force in a team.
She should be able to improve and to succeed easily, especially in a flexible and based-result environment.
She also has the self-discipline and the capacity to deal with distant relationships, which are necessary to be extremely efficient and to thrive when working remotely.

🚀Intéressé(e) par mon profil ?

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